Hello hart1303,
A Microsoft 365 subscription provides always up-to-date versions of Office apps and access to additional premium features and services. The apps available in the Mac App Store are not compatible with Office 2019 licenses. Stamford generator serial number. I currently own Office 2016 for Mac and want to upgrade my version of Office. Should I download Office from the Mac App Store? Buy Microsoft 365 Family. If you select to buy a Microsoft 365 Family subscription, the next Buy Subscription dialog box has a Restore Previous Purchase option. When you click Restore Previous Purchase, you are prompted to enter your Apple ID, your password, or both.
Thanks for using Apple Support Communities.
I have a Microsoft 365 subscription for mac purchased from the Apple App Store under my Apple ID. But it is not recognized by Microsoft using the same name. It says 'no subscription found'. The actual apps (Word, Excel etc) are showing the name of my old employment email.
From your post I understand you have made an in-app purchase in one of the Microsoft Office apps, and have not received your subscription service. In order to resolve this issue, please follow the steps below to report a problem with that purchase:
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
- Find the email receipt for your purchase.
- Click Report a Problem under the app that is having the issue.
- When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
- Click Report a Problem next to the item you are having an issue with.
- From the Choose Problem dropdown menu, choose the appropriate issue.
- Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
- Click Submit to have your issue reviewed.
Take care,
Alex H.
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Jul 4, 2014 10:34 AM